Refund policy
At Storinge, we aim to provide a clear and reliable shopping experience.
We offer a 30-day return period from the date your order is delivered.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unassembled, and in original condition
- All original packaging, components, and manuals must be included
- Proof of purchase is required
Product Condition Notice
Due to the nature of large outdoor products:
- Items that have been assembled, installed, or modified are not eligible for return
- Products must be returned in resellable condition
Return Authorization
All returns must be requested in advance.
To initiate a return, contact:
support@storinge.shop
Refunds
- Returned items are inspected upon arrival
- Approved refunds are processed within 10 business days
- Refunds are issued to the original payment method
Return Shipping
- Free return shipping is provided for eligible items
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos for assistance.